HenovaFresh

HenovaFresh Ltd ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, platform, or services.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, and contact details when you register or join the waitlist
Payment information processed securely through our payment providers (Stripe and Paystack)
Order history and transaction data
Communications you send us, including support tickets

We also collect data automatically, including IP address, browser type, device information, and usage analytics through cookies and similar technologies.

2. How We Use Your Information

To process and fulfil your orders
To manage your account and provide customer support
To send you service updates, order confirmations, and (where you have opted in) marketing communications
To improve our platform, products, and services
To comply with legal obligations and prevent fraud

3. Payment Processing

Payments are processed by Stripe (for UK and international customers) and Paystack (for Nigerian customers). We do not store your full card details. All transactions are encrypted and processed securely. All prices on our platform are displayed in GBP (£).

4. Data Sharing

We do not sell your personal data. We may share your information with:

Payment processors (Stripe, Paystack) solely for transaction processing
Service providers who assist in operating our platform
Law enforcement or regulatory bodies when required by law

5. Cookies

We use cookies to improve your experience on our website. These include essential cookies required for functionality, and analytics cookies to understand how our site is used. You can manage cookie preferences via the banner shown on your first visit.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to certain processing of your data
Data portability

To exercise any of these rights, contact us at info@henovafresh.com.

8. Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@henovafresh.com
UK: +44 7570 425756 — 43 Admiral House, Rivergate, Peterborough, UK
Nigeria: +234 805 125 5522 — 13 Soji Adepegba Close, Off Allen Avenue, Ikeja, Lagos